Cases on Emotional Intelligence (EQ) 8th August 13

Case 1

Parents forgo food in order to feed their children. Evolutionary Biologists may interpret this as a desire for Evolutionary Success: the desire to propagate their genes. But the simpler  explanation is love for their children. Remember the recipient of Paramvir Chakra Havildar Abdul Hamid? With one grenade in either hand and a third grenade between his teeth, he lobbed two into Pakistani Patton tanks and blew them up. When he advanced against the third talk, the grenade blew in his hands and he was torn to pieces. How do you explain this? Was it his sense of duty and patriotism or expectation of reward? He was a Muslim but basically an Indian. He was not influenced by Pakistani propaganda of hatred and Jehad. Like millions of other Muslims in India, he was religious but also intensely national in his outlook. Have you any other instance in mind of people being motivated by their high level of EQ as against cold IQ. Which do you think is more important before getting into the Service and after getting into it? Which gives more satisfaction of a life lived well or a service going strictly by rules and regulations and being on the safe side?

Case 2:

You are a Civil Servant. There is a beggar at your door. the face of the beggar is dignified; he appeals through his eyes. He is shabbily dressed. He talks to you in good English. You become curious and discover that he is past 80 years. His children have deserted him.You use your influence and get him Old Age Pension. He did not know that there was such a scheme. He has no shlter. You again use your influence and get him admitted to an Old Age Home. There is a risk that this Old Age Home might approach you for favours. In your confidential record you are mentioned as a peson with  average  ability. But you have shown a high EQ by your deeds. You are friendly with all your colleagues. Your bosses know about it. One from your cadre is due for promotion. How do you think that your bosses should decide and why?

To be continued in the next blog on this topic. Please quote the case number on which you are making a comment.




8 thoughts on “Cases on Emotional Intelligence (EQ) 8th August 13

  1. Case 1:
    IQ and EQ are the two faces of same coin in Human being. Rational and Irrational thinking depends on activation of Amygdala. IQ, mainly acts on the response of Amygdala, might overcome EQ under certain circumstances and vice versa in some situations; It also depends on person to person.

    Adherence to Rule of Law, Principles, Orderliness of Work, Integrity, Responsibility, Precision, Decision making and Implementation, Diligence, Effeciency, Dignity, Authority would attribute the Public servant to become effectively efficient in the perfomance of his duties.

    So called public servant model with above characteristics would be “best model” giving a victory hand to IQ, but it will not be a “perfect model”.

    To have a perfect model of public servant, it has to be the blend of above characteristics with moral traits, ethical values, patriotism, constitutional values, fundamental values. Of course Cultural, Religious & Public values do play a role in every individual. So with EQ embracing IQ would have extra ordinary ever lasting performance role of public servant in any civil society.

    Our Revolutionary freedom fighters like Ramprasad Bismil, Bhagat Singh, Rajguru, Sukh dev, Jatin Das, Subash Chandra Bose, Chandra shekar Azad are some of the leading examples of sacrificing their life for the cause of Mother India.

    Mere following of IQ would not have yielded our benevolant freedom fighters.

  2. Case 2 :

    I think the candidate is more empathetic and has more EQ. But it appears that his EQ is not balanced and controlled. This is evident by the fact that he could not anticipate the implications of his favor towards the old man. Also, it says that being a civil servant, he looks to maintain good relation with all colleagues. By this, we can deduce that the candidate values human relationships more and is always ready to compromise to make others happy. Such nature might compromise the independence and neutrality of his duty. Hence, his boss has to decide the case objectively. without special emphasis on his EQ.

  3. 1. According to evolutionary studies, human beings developed the reasoning ability only 10,000 years ago while emotions have been embedded in us since our existence two million years ago. So, it is quite evident that emotions can sway decisions towards irrationality. The case of Havildar Abdul Hamid is a prime example where the rational thought process for self-preservance was suppressed by patriotic emotions. The citations of many Param Vir Chakra awardees sing praise of their high EQ which propelled them to perform the acts of bravery. But, all this sounds good when you are fighting against the enemy. When it comes to managing affairs involving your own people, primacy should be accorded to IQ and rational decision making. That is not to say that EQ has no place in the civil services. Before getting into the civil services, the person would have been moulded by his experiences, cultures etc. and would have developed a certain amount of EQ, which will enable him to work for the public good in his career as a civil servant. This EQ coupled with the IQ, which he will be imparted through the training is what should define the civil servant.

    Rules and regulations are usually framed keeping in mind the public interest. But given the comprehensive nature of many of our rules and the innate ability of Indians to find loopholes in regulations, they can easily be misused for purposes that it was not meant for. Given this scenario, when a civil servant always looks out for the public good and is prepared to challenge norms for the same, he would be satisfied at having lived a fruitful life.

    2. The civil servant was able to empathise with the old man and use his official powers to uplift him. Although, the CR lists his ability as average, his demonstration of EQ certainly merits him to be promoted as IQ can be obtained through training, but EQ is something which is nurtured during early years and is not malleable. The menace of corruption is one of the conspicuous after-effects of having people with low EQ at the top. Thus, it is better to have a less-intelligent man working for the public good, rather than a more-intelligent man looting the public.

  4. Emotional intelligence is described as the capability to recognize one’s own emotions and to perceive those of others, applying this knowledge to direct one’s decision making and action in a skilful and intelligent manner
    Case Study 1:
    Ethics is very much necessary in every walk of our life, so is Emotional Intelligence.
    In the case of Havildar Abdul Hamid Hamid, who died in the Khem Karan sector during the Indo-Pakistani War of 1965 , his aim was to save India and from that he upheld the ethics. He became an example for Emotional Intelligence for his followers in the field of army, he was not carried away by the Pakistani propaganda of hatred and Jehad, being an Islam follower. This shows “Nationalism” overcoming spiritualism.
    Other Instances to show Emotional Intelligence:
    Indian Cricket:
    It was in 2002, the most inspiring incident took place in a match when India was playing its 4th Test match against West Indies. Though the match ended up in draw, it turned out to be great victory for Anil Kumble’s bravery. It was he who stole the whole show. When it was India’s turn to bowl, Anil Kumble appeared from Pavilion with broken jaw and bandage over his head. The sight of Anil ready taking part in the match with injury showed his urge towards commitment in his profession. Actually he was almost ready to go undergo a surgery but he came forward to take part in the match and stated that he wanted to undergo after he tries his best for the victory of the country.

    Which do you think is more important before getting into the Service and after getting into it?
    While getting into service and after getting into service both EQ and IQ are very important. As we can in below picture. People in civil service are preferred with quality in quadrant 3 in the below picture that is EQ should be always preferable.



    Which gives more satisfaction of a life lived well or a service going strictly by rules and regulations and being on the safe side?
    The satisfaction in life comes when people point to the person and talk good about him/her and remember the work done from him/her, this will happen when the person during his/her service uphold the ethics and values and at a same time work according to the rules and regulation leaving no place for people to blame.

    1. The Diagram whics i have put is not updating in blog, In the above blog of mine, The picture refers to Graph quadrants, with IQ in Y axis and EQ in X axis

    2. “This shows “Nationalism” overcoming spiritualism.”
      Fighting and laying life for India doesn’t mean going against Islam or not being spiritual as Pakistan is not the only abode of Allah and no country claims sole copyrights of God as such.
      Naming or classifying some act of person is in itself discriminatory and an insult.
      Just to put things in perspective, How would Havildar feel in heaven if someone told him he betrayed his religion but in turn gained being a true nationalist tag. I can only wonder.

  5. Case 1…
    The growth of civilization has resulted in outgrowing of certain animal instincts of human being as has been said abovr regarding parental care for children, the development of culture and civilisation has facilitated this change. The case of the jawan is clearly the one of an highly emotionally charged atmosphere , the question of religion doesnt arise as the armed forces is a highly secular inistitution and the cadres are trained in nationalist sentiment rather than on religious cases as are evident in religious armies of certain countires and non state actors. The jawan is faced with no dilemma regarding his objectives which shall be to halt the march of the enemy with the resources available at his disposal which are as mentioned above. He displays an acute sense of pragmatism as there are no other choice left at his disposal. War is an emotional issue and the actions justify the situation in which the actor is placed.

  6. Case2:

    I would not expect the boss to appraise the civil servant with high ratings, just for the reason he posses a high EQ. A good EQ makes one a good human, whereas its the IQ level that determines ones efficiency in technical matters like administration of work etc., Helping a fellow human is to be seen as a social responsibility, and not as a bureaucrat’s divine act. It deserves to be respected, but should not be used as a yard stick of merit.

    The Civil service is not a freelance social service. For this reason a civil servant cannot be merely rated academically for his EQ. A civil servant’s responsibility is to implement the government policies and thus aid the government to help the society. To carry out these orders one requires rational thinking. To carry it out in a humane way, one requires empathy towards the general public. Empathy/humanity attributes to the morality of actions and does not guide in executing the actions, like the rational thinking does. The EQ may be as necessary as IQ, but If the civil servant has ‘average ability’, that cannot be made up by using the EQ.

    A fear that the old age home may come to the civil servant for favors is unwarranted. The person had not used his influence for a personal benefit. His action must be seen as a civil servant exercising his power to carry out his civil responsibilities, which is completely lawful and ethical. So he can always reject an unlawful and immoral proposal with his head up. As long as the old age home’s proposal for favor is lawful and ethical, the civil servant can always entertain the same.

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