The Citizen’s Charter is very much in the news these days. Anna Hazare wants it to be included in the Lok Pal Bill but Government wants to bring in a separate bill for this purpose. I want you to expect a question on this. Mr. Arun Patrick has sent a mail on this and I am reproducing it below.
The “Citizen’s Charters initiative” is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with organisations providing public services.
The concept of Citizen’s Charter enshrines the trust between the service provider and its users. The concept was first articulated and implemented in the United Kingdom by the Conservative Government of John Major in 1991 as a national programme with a simple aim: to continuously improve the quality of public services for the people of the country so that these services respond to the needs and wishes of the users. The programme was re-launched in 1998 by the Labour Government of Tony Blair which rechristened it “Services First”.
Further read up :
refer : http://goicharters.nic.in/chartermain.htm